Shipping and
returns.

Shipping

Where we ship

All 50 US states, Washington DC, and APO and FPO addresses. We do not ship outside the United States yet. If you are abroad and want a tee, write to us and we will tell you honestly whether that has changed.

Rates and speed

Transit time is counted from dispatch, not from the moment you order, and business days do not include weekends or US public holidays.

When it leaves us

Orders placed before 2pm ET on a business day are packed and handed over the same day. Anything after that goes out the next business day. We do not hold orders back to batch them.

Tracking

You get a tracking link by email as soon as the label is created. Carrier tracking usually takes a few hours to show its first scan, and sometimes does not update again until the parcel is close to you. That gap is normal and is not a lost parcel.

Lost, late or damaged in transit

If tracking has not moved for five business days, or the parcel arrives damaged, tell us. We will chase the carrier and, if it does not turn up, send a replacement or refund you in full. You do not have to open a claim with the carrier yourself. Risk of loss stays with us until the parcel is delivered to your address.

Returns

The window

You have 30 days from the day your order is delivered. Start the return inside those 30 days and we are not fussy about when the parcel actually reaches us.

Condition

Unworn and unwashed, with the tags still on. Trying a tee on is fine and expected. A tee that has been worn out, washed, cut, printed over or come back smelling of a weekend cannot be resold, so it cannot be returned.

What it costs

Nothing. We email you a prepaid US return label. If you send the whole order back we refund the original shipping charge as well. There is no restocking fee, and there are no final sale items in the range.

How to start one

1. Email support@summerteez.com with your order number and which items are coming back.
2. We email a prepaid label, usually the same day and always within one business day.
3. Put the tee in any bag or box you have, stick the label on, and drop it off.

Your refund

We refund to the original payment method within 5 business days of the return reaching us, and email you when it is done. How quickly it appears on your statement after that is up to your bank, usually another 2 to 5 days.

Exchanges

One free size exchange per order. Email us with your order number and the size you want instead. We reserve the new size straight away so it cannot sell out while your parcel is in transit back to us, and we send it out as soon as the original is scanned into the return.

We cover shipping in both directions on that first exchange. If you need to swap a second time on the same order, do a normal free return and place a new order for the size you want. Sizes and measurements are on every product page under the size guide, and there is fit advice in the FAQ.

Faulty or wrong item

Send us a photo. That is the whole process. If a print is off, a seam has given way, or the wrong tee is in the box, we send the right one at our cost and you do not have to return anything. Keep the one that arrived or pass it on to somebody who will wear it.

This applies for the full 30 days, and for manufacturing faults that show up later we would still rather hear about it than not. Water based prints soften and settle with washing, which is the ink doing its job, not a fault.

Changing an order

Email us as soon as you can. If the order has not been packed we will change the size, the address or cancel it outright. Once it has a label on it we cannot pull it back, but the return is free, so nothing is lost except a few days.